Published: Tue, August 21, 2018
Markets | By Terence Owen

Gatwick flight information screens fail

Gatwick flight information screens fail

London's Gatwick has resorted to using marking pens and whiteboards to post flight information after a technical failure at the United Kingdom airport caused electronic message boards to malfunction.

Photos and videos posted on social media showed airport staff updating flight information by listing flight numbers, destinations, status, and gate numbers in black, red and green ink, and rubbing the writing out and updating with new information as they came in.

"Due to damage to a Vodafone fibre optic cable, we are continuing to display our flight info manually".

An IT problem is causing London's Gatwick Airport to adopt an old school approach to relaying information to passengers.

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The airport, which is 30 miles south of London and Britain's second busiest, said the problem was a result of "an ongoing issue with Vodafone", its IT provider, and directed passengers to the "temporary flight boards" or listen for announcements.

Helen Walsh tweeted that the situation was "absolute carnage", while CheerfulChappy said Gatwick Airport was "an embarrassment to the United Kingdom, letting a simple IT problem knock out all of the departure info screens".

An airport spokesman apologised to passengers affected by the issue, adding that a "handful of people" had missed their flights. "They used megaphones to tell everyone of updated information". "We are keeping Gatwick Airport constantly informed of progress".

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