Published: Tue, April 18, 2017
Research | By Francis Brooks

United changes policy, crew can't displace seated passengers

United changes policy, crew can't displace seated passengers

Since last Sunday's incident - United Airlines announced it's ending the practice of bumping passengers from flights after they've already boarded, in order to give seats to staff.

The union says United pilots were not flying the jet and that the four who were given the seats of Dao and three other passengers who were ordered off the plane work for Republic, not United. It's something Delta already seemed to have mastered, even prior to the its new monetary compensations, as it "got more passengers to give up their seats than any other USA airline" past year.

"No must-ride crew member can displace a customer who has already boarded an aircraft", states a new policy directive circulated to United employees in the wake of a Chicago passenger being bloodied and dragged bodily from his seat so that United crew members could fly.

Apologies were a common theme this week after fallout from United Airlines dragging a passenger off its flight and White House Press Secretary Se... Previously, they could be booked until the time of departure.

The aggressive removal of Dao left him with a concussion and a broken nose last Sunday.

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Cellphone video of the incident sparked widespread outrage aimed at United.

To make matters worse, United issued a statement two days later, after a video of the incident had gone viral, that's a masterclass in passive-aggressive corporate buck-passing, attached to a report that called Dao "belligerent".

However, on an interview with Good Morning America, Munoz stated that he will not step down as the CEO of United Airlines.

All passengers on United Express flight 3411 will be compensated equal to the cost of their tickets and could take the compensation in cash, travel credits or miles, United said this week. Schmerin also reiterated that United is absolutely done removing passengers who pose no immediate security threat from their flights.

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