Published: Sun, April 23, 2017
Markets | By Terence Owen

Lawyer: United will save evidence in dragged passenger case

Lawyer: United will save evidence in dragged passenger case

United Airlines will no longer allow employees to take seats from passengers on overbooked flights, it was learned on Sunday.

United spokeswoman Maggie Schmerin said the policy change is the first step of an ongoing review of what happened.

Former federal prosecutor and criminal defense attorney Doug Burns explains the possible outcomes of a lawsuit between Dr. David Dao and United A... The Transportation Security Administration and United Airlines cleared the passenger to fly, and he trusted that he would travel on that flight in exchange for the purchase of his ticket. The 69-year-old doctor, who suffered a significant concussion and broken nose, is planning on suing United.

Last month the airline was embroiled in another high-profile row after a gate agent stopped two girls from boarding a flight because they were wearing leggings. In effect, this means that United employees can still take passengers' seats, but not once they are actually seated on the plane.

The company has also raised compensation that supervisors on duty can offer to displaced passengers from US$1,350 to US$10,000.

United Airlines has reportedly been reviewing several of its policies after a video leaked six days ago of officers violently booting a passenger from one of its flights.

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More than 40 percent of Americans are willing to pay more money and endure a layover in order to avoid flying on United Airlines, according to a new survey. Earlier this week, the video was shared on social media by one of the plane's passenger who had seen the incident.

The legislation would also bar the state of IL from making travel arrangements, doing business with or having investments in any commercial airline that maintained a policy of removing paying passengers to make room for employees traveling on non-revenue tickets.

United said on Friday it was changing its policy on booking its flight crews onto its own planes. "I deeply apologize to the customer forcibly removed and to all the customers aboard", Munoz said of the passenger he seemed to fault in his letter to employees.

Almost a week since the incident, United is still dealing with the backlash.

The following day, United Airlines chief executive Oscar Munoz issued a statement saying he apologises "for having to re-accommodate" the customers.

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